Shipping Information

SHIPPING ALERT: Due to the coronavirus outbreak, there may be delays in processing and shipping orders. We are currently keeping up with orders. If we get behind, we will process them based on urgency and the order received. Please include in the comments if you have any order urgency.

We strive to get orders placed before 10 am packed and shipped the same or the next business day. Occasionally due to circumstances outside our control (weather, inventory delays, etc) shipping is delayed. If your order will be delayed more than 1 business day we will call or email you.

Local Pickup: You can choose to pick up orders from our location in NE Portland for no cost. In general, we will pack these orders received before 10 am the same day. We will email you with pickup details after the order is packed.

Standard flat-rate shipping we choose either UPS Ground, UPS SmartPost, or USPS Priority Mail. It is charged based on the total price of your order and where the package is being shipped. If you are charged more than $5 over what we actually pay, we will refund you the difference. If you want a quote for shipping in advance, please email us. The Flat Rate shipping can take up to 10 business days when we ship using UPS SurePost (this is rarely used). If this will be too long, please contact us so we can choose a different shipping method.

Free Shipping on orders above $350 when shipped within the Continental US!

Expedited Shipping: Note that UPS and USPS aren’t guaranteeing delivery times during the pandemic. Therefore, we can’t guarantee them either. If you choose expedited shipping and it doesn’t arrive on time, we are not giving refunds. Our experience is that most of the time during the pandemic, expedited shipping is arriving on time. You can pay extra for expedited shipping, but that is your risk. We charge actual shipping charges for expedited shipping. When placing an order with these shipping rates, you will be charged an initial estimated amount. If the actual cost is more than the estimate, we will charge you the extra amount and notify you. Orders with expedited shipping will ship the same business day if we receive them before 10 am in Portland, Oregon. Otherwise, they will ship the next business day.